In Human Resources Development, Job satisfaction levels one of the key areas of assessment of employees. It is difficult to analyze the level of job satisfaction. Job satisfaction refers to one feeling towards ones job. This book brings out some perception of job satisfaction methods in Human Resources Development. It uses to analyze the employee’s satisfaction scale and implement precise policies to Human Resources Development
In the era of global competition, role of managers who are sent abroad for temporary assignment has become increasingly important especially for multinationals companies (MNCs). The primary role of an expatriate manager can be conceived as that of a catalyst who secures continuity of MNCs.The main objective for this study is to identify the determinants of expatriates’ job satisfaction in multinational corporations (MNCs). This study examines the relationship between individual-level factor, cross-cultural adjustment and family influences with expatriates’ job satisfaction in host country.The findings revealed that cross-cultural adjustment in host country is the important criteria for expatriates’ job satisfaction.
Internal and external customer-satisfaction and retention have always been important issues for any kind of business venture. There is a positive and significant relationship between customer satisfaction and employee satisfaction; these relationships are positive and statistically and substantively significant. Employee satisfaction is significantly related to service quality and to customer satisfaction, while the later in turn influences firm profitability leading to a satisfaction-quality-profit cycle. It has been long established that organizations with a quality foundation have better leverage to achieve high levels of customer satisfaction, but research has shown that a specific key driver of achieving customer satisfaction is employee satisfaction. The author eruditely illustrates and explains why any organization should make customer satisfaction and employee satisfaction a priority. Benson propound that in a competitive business environment, where the product and service is largely homogeneous, the only competitive advantage a company has its people, their dynamic ideas , solutions generated; and service quality, to achieve best repeat business and customer satisfaction.
This research shows that satisfied, motivated employees will create higher customer satisfaction and in turn positively influence organizational performance. Convenient work location, working with young people, opportunities for promotion and career prospects, fair salary, good policies, job security and dynamic working environment are few attributes which are critically important from the view point of most of the employees. Job satisfaction among employees is very important for the growth. Job satisfaction refers to a person’s feeling of satisfaction on the job, which act as a motivator to work. Job satisfaction of the employees is of paramount significance for the efficient and successful functioning of the organization. The job satisfaction is linked with motivation, absenteeism and general life satisfaction. All these factors are important for the growth and prosperity of any organization. Study reveals that comprehensive employee satisfaction process can be a key to a more motivated and loyal workforce leading to increased customer satisfaction and overall profitability for the organization.
The customer satisfaction is a big issue and the key of success in every branch of marketing. The work "An Analysis of Customer Satisfaction in Food Retailing" describes the situation in the firm selling foods in detailes. Proposes recommendations for improvement and points out the weaknesses as well as the strengths of smaller retailings and comments their possition in the market full of competition. It is an example of typical and useful survey which could be applied on any type of customer.
Despite an increasing number of studies on Job Satisfaction, no unifying work is focused on the measurement of degree of difference in Job Satisfaction in a public sector organization and a private sector organization in Indian context. Employees Job Satisfaction plays a key role in the success of any organization. Extensive literature survey clearly reveals that identified 10 variables are antecedents of job satisfaction. Data were collected from 250 employees consisting of managerial and non-managerial staff from both public sector and private sector organizations. The results revealed that employees in public sector organization have greater degree of Job Satisfaction in comparison to private sector employees. Obtained results were in the line of the formulated hypotheses. In terms of Job Satisfaction; a significant difference is noticed between public sector and private sector organization. As expected, in a broader sense, public sector employees have exhibited higher degree of Job Satisfaction as compared to private sector employees.
This book tries to connect the successful implementation and operation of the ERP (Enterprise Resource Planning) information systems with people and their characteristics. It examines the human factors that influence ERP user satisfaction. The key findings that were found when analysing the data were that none of the human socio-demographic characteristics do influence ERP user satisfaction. In the current survey was found that perceived usefulness and self-efficacy are the key directors of the ERP user satisfaction. Users that intent to use the ERP system and feel that they are able enough to correspond to whatever it will arise while using the ERP system, these users are the most satisfied. A discussion takes place about how the companies should handle this situation in order to develop the prerequisites for increasing the user satisfaction and the productivity accordingly. Such recommendations should be taking into account from top management in order for organizations to increase their human capital, increase the return on investment (that is made on ERP information systems) and gain competitive advantage.
Is finding satisfaction in leadership a true possibility? Leadership positions are packed with difficult decisions, long hours and small room for error. In education, the role of the superintendent is viewed as high-stress, and research reports a high turnover rate. Superintendents face pressure and criticism from several fronts. Despite these circumstances, many superintendents find satisfaction within the position. In Satisfied Superintendents: A Case Study, the stories of several superintendents are used to discover the key to unlocking satisfaction in leadership. Research on motivation and job satisfaction is discussed as well as the current role of superintendents in the 21st century. Motivation to obtain the superintendency, extrinsic and intrinsic rewards in the superintendency, support systems within the position, and routines established by superintendents to maintain health are important themes that emerge from the study.
Globalization, liberalization and transition to a free market economy are changing the landscape of Iranian business environment. For example, economic liberalization has facilitated the arrival of Malaysian Car Marketer, Proton, into Iran in collaboration with Zagros-Khodro Company.customer satisfaction is a pre-requisite for the success of any business including automobile marketer. Hence, one of the key challenges of Iranian automobile market for Proton is to know how to attract and retain Iranian costumers by augmenting its service quality.Our study has examined customer satisfaction with respect to service quality of Proton Cars across Iran. We executed our study by employing European customer satisfaction index Model. Data was collected from Iranian customers owning proton cars. Our study offers insightful information for the refinement of serving marketing deliverable for Proton marketers across Iran.
Revision with unchanged content. In the last years, organisations have invested considerable resources into programs that enhance the satisfaction of their personnel. The implicit proposition underlying these activities is that content employees lead to content clients. Employee satisfaction is expected to result in better working performance including politeness, positive non-verbal behaviour, respect, and cooperativeness in the employee-customer interaction. In the interaction process customers may affect the satisfaction of employees. This publication focuses on the following questions: Is there an influence of customer satisfaction on employee satisfaction? Does employee satisfaction have an impact on customer satisfaction? Is there an interrelation between customer satisfaction and employee satisfaction? The target audience of this publication are decision makers in human resources departments and marketing departments, managers in customer oriented organisations, as well as researchers in the areas of economics and psychology.
Making employees emotionally engaged and to derive employees Job satisfaction form the work is key factor any organization. Happy employees are productive employees.” “Happy employees are not productive employees.” We hear these conflicting statements made by HR professionals and managers in organizations. There is confusion and debate among practitioners on the topic of employee attitudes and job satisfaction even at a time when employees are increasingly important for organizational success and competitiveness. Therefore, the purpose of this study is to provide greater under standing of the research on this topic and give recommendations related to the major practitioner knowledge gaps. This provides employees an HR opportunity to contribute to business success, employee satisfaction and performance. Their role and involvement in the job satisfaction activities of the company is crucial to make job satisfaction inclusive and participatory. The business of business is making optimum utilization of resource thereby increasing its profitability and making worthwhile in its existence. This study makes an attempt to examine the job satisfaction initiatives and practice of an Indian.
Satisfaction in work and the work environment is the basic constituent of employee job satisfaction. Job satisfaction is the favourableness or unfavourableness with which employees view their work. The happier people are within their job, the more satisfied they are said to be. Influences on satisfaction include the management style and culture, employee involvement, empowerment and autonomous workgroups. Job satisfaction is a very important attribute which is frequently measured by organizations. The most common way of measurement is the use of rating scales where employees report their reactions to their jobs. This book discusses the job satisfaction of the employees in selected spinning mill. The job satisfaction is measured in terms of General Working Conditions, Pay Benefits, Work Relationships, Skills & Abilities and Facilities provided by the mill. Recommendations are forwarded to increase pay benefits and facilities to improve job satisfaction for better results.
The focus area of this paper is on the assignment problem with budget constraints which is one of the application area of combinatorial optimization that operates on the domain of those optimization problems,in which the set of feasible solutions is discrete or can be reduced to discrete,and in which the goal is to find the best solution. It is particularly concerned with solving the unconstrained assignment problems with Hungarian algorithm and the constrained assignment problem by cutting plane or outer linearization algorithm for solving the Lagrangian dual problem in which, at each iteration,the function that approximates the dual function is optimized. The paper is divided in to two chapters. In the first chapter,the classical assignment problem,the problem of finding optimum (minimum or maximum) cost or profit assignment a set of workers or resources to jobs or activities to gather with its mathematical formulation,solution methods and special cases in assignment problems were considered. Under the second chapter, we have considered generalization of the classical assignment problem concerning resource(or budget) constraints, due to the variety of real life problems.
Assignment Problem is one of the first fundamental problems in the area of combinatorial optimization. Despite its historical roots, the problem has tremendous importance to date, due to its numerous real life applications in like facility location, personnel scheduling, job scheduling, production planning, project assignment, task assignment, time-tabling, vehicle routing, storage space allocation, etc. This book comprises some real life assignment and related problems involving imprecise cost/time parameters. In order to represent those imprecise parameters, interval numbers have been used here as this representation is the best among others. The associated problems have been solved using Genetic Algorithm efficiently. A salient feature of this book is that most of the algorithms have been written in a lucid manner with suitable examples using figures. This book should interest academicians, OR/GA practitioners and executives of different industries and business organizations.
This study shows customer satisfaction as a predictor of bank profitability on the level of analysis of customer.Customer satisfaction is an important dimension for performance measurement for any organization.Customer satisfaction plays a key role in the banking sector as it is important for products differentiation and development of good relationship with customers.Itdirectly affects the financial performance of banks.Although there is a challenge on identifying the criteria that should be used for customer satisfaction measurement, service quality in banks depends a lot on the employee satisfaction personnel, professionalism and good customer service. Moreover, excellent service quality is vital to business profitability and survival in banking sector.The research recommends measures that can be used to measure client satisfaction and evaluates its impact on the financial performance of banks comparing between two developing countries,Egypt and Iran through studying sample of bank clients in each.
This study aims to examine the impacts of rewards and motivation on job satisfaction between Lembaga Air Perak (LAP) and Syarikat Bekalan Air Selangor (SYABAS) using Perceived Amount of Rewards, WPI and JSS models. A total of 689 employees from both sectors participated in this study. Regression analysis was conducted to test the relationship between rewards, motivation and job satisfaction, while gap analysis was utilized to determine the significant differences on the level of rewards, motivation and job satisfaction between both sectors. The findings indicated that (1) rewards have a positive significant influenced on motivation; (2) motivation significantly positively influenced employees’ job satisfaction and (3) rewards have a positive significantly influenced on job satisfaction. The t-test result revealed that public water utility organization showed significantly higher on the levels of rewards, motivation and job satisfaction.
The term Job-satisfaction has been explained by different psychologists in different ways. But it may be concluded that Job-satisfaction is pleasant and positive attitude possessed by an employee toward his job-life. The status or level of job is one important aspects inherent in the job determine job satisfaction. Job -Satisfaction is a function of congruency between work performance and worker's self-concept". Study was conducted on 64 pre - school teachers from the both Private & Government schools from temple city Tirupati by using multi- stage random sampling .Job -Satisfaction scale was used to collect the information developed by R.S.Mishra in 1993. The correlation co-efficient revealed Age, Education, Income ,Length of service Family Size & Type exists an insignificant relationship in Job-Satisfaction of pre-school teachers .
A wireless mesh networks (WMNs) has emerged recently, WMN consist of two types of nodes mesh routers and mesh clients.WMN is dynamically self-organized and self-configured, with the nodes in the network automatically establishing and maintaining mesh connectivity among themselves. Channel assignment is a critical issue in WMN which is the mapping between the available channels and the radios at each node such that the network performance is optimized, and hence the focus of this work along with static channel assignment, multi-radio, multi-channel. Multi-radio MAC can potentially achieve higher network capacity than single-radio MAC. We design and implement a new agent (DSBCA) distributed channel assignment spanner base, the routing protocol Optimize the network performance considering the throughput, end-to-end delay, connectivity and the interference of our channel assignment algorithm. Base on the network simulations NS2.34 on Linux Fedora and our proposed channel assignment algorithm improved the throughput, minimal-connectivity preserving channel assignment algorithm.
This book is an important initial step in highlighting the significance of customer satisfaction in Ethiopian banking industry. The Book enables the banking marketers to measure their customers’ satisfaction, competitiveness and helps to formulate more effective marketing strategy. It is hoped to contribute to the existing literature on customer satisfaction in banking industry. It also encourages others to do more research on customer satisfaction in banking sector. Thus, this book will be a potential resource for academicians, learners, practitioners as well as researchers in areas of banking.
This project examined the state of furniture industry and trade in Uganda. Specifically looking at the demand-supply side, efforts are made to describe the main key actors in the furniture supply chain, and consumers' feedback about quality delivered.The main objective of the study was to determine the level of consumer satisfaction(utility)achieved by the local producers and establishing what particular furniture attributes consumers consider as important for their satisfaction formation with emphasis on household furniture. The overall goal was to benchmark changes in consumer preferences, emerging consumer segments and estimation of the market share for the local furniture industry so as to improve market targeting and industry positioning which are important aspects in managing stiff competition from furniture imports.
Service delivery is one of the pillars identified by WHO 2007 that requires strengthening in health systems.Patient Satisfaction with health care services is of great importance as one way of evaluating service delivery. The methods used may vary depending on the context, patient profile and types of services delivered as perceived by the patient. The patients experiences may yet be influenced by their previous experiences with health care. This needs to be factored in while still incorporating the patients view as a consumer of health services. Many factors need to be taken into consideration when constructing patient satisfaction questionnaires to allow for inclusion of key factors.Cultural sensitivity is one and needs to be addressed.
Video multicasting over Wireless Ad hoc Networks (WAHNs) is bandwidth-efficient compared to multiple unicast sessions. However, video multicasting poses great challenges over WAHNs. One main challenge of video multicasting in WAHNs for heterogeneous destinations is the assignment of Video Descriptions (VDs) and the construction of multicast tree. However, the assignment of VDs and the construction of multicast tree can greatly affect user satisfaction (i.e., affect the quality of the received video). In this book, we introduce novel approaches to improve the user satisfaction for a set of heterogeneous multicast destinations. The main idea of our approaches is to employ the independent-description property of Multiple Description Coding (MDC) along with multiple multicast trees. However, many questions are raised: How multiple multicast trees should be constructed? How VDs should be assigned? Is it better to construct multiple multicast trees first and then assign the VDs? Or is it better to assign the VDs first and we then construct multiple multicast trees? Should we perform that in a distributed manner or in a centralized manner?
This study intended to investigate the effects of service quality, service features, and customer complaint handling on overall customer satisfaction in retail banking industry of Shiraz City. The conceptual framework presented in this study is employed to identify the contribution of service quality, service features, and customer complaint handling to overall customer satisfaction. The results of this study revealed that service quality and service features are significantly and positively associated with customer satisfaction while the third predictor variable of this study which is customer complaint handling has no significant association with customer satisfaction. Furthermore, findings from this study showed that the five dimensions of service quality are all significantly associated with customer satisfaction except for the responsiveness dimension. In other words, reliability, empathy, assurance, and tangibles are the most significant dimensions of service quality contributing to overall customer satisfaction respectively.
In today’s competitive environment delivering high quality service is the key for sustainable competitive advantage. Customer’s satisfaction does have a positive effect on an organization’s profitability. The development and improvement of service quality in banking services is a concern of society from year to year. This can be seen increasing competition in service quality in banking. Quality of care is a top priority in creating customer satisfaction. The bank managers should consider which dimensions of the service quality is most important and has to evaluate the level of its service quality frequently. Hence, it is important for the bank managers to seriously recognize the importance of bank service improvement for their business. The main point to be discussed here is how banks can measure frequently its effectiveness of quality service provision from the eyes of its customers.
This research is examining factors influencing satisfaction on e-learning and its impact on knowledge sharing. It attempts to fill the existence study gap on the effect of satisfaction with e-learning on knowledge sharing. Results shown that there is positive relationship between perceived usefulness, perceived quality, perceived ease of use, interpersonal influence, external influence and satisfaction with e-learning. Furthermore it was proved that there is strong and positive relationship between satisfaction on e-learning and knowledge sharing