The expeditious headway in the information and communication technologies has given rise to a new dimension of education, i.e, eLearning. Though, eLearning seems attractive approach for delivering education in online environment, yet its growth rate is not encouraging besides lot of failure cases. In this study, five main factors have been investigated that were “Student”, “Instructor”, “Course”, “Design” and “Technical” factors which influence students’ satisfaction. Survey was conducted to find out the impact of these factors on student satisfaction. The result of the survey showed that the learner’s and instructor’s attitude towards eLearning, their computer efficacy, interface of learning portal, quality of course content and administrative support were main aspects which affected student eLearning satisfaction. It was therefore suggested that the institutions must consider these factors to improve the satisfaction level of the students in online environment and also for the growth of eLearning in educational sector.
In the era of global competition, role of managers who are sent abroad for temporary assignment has become increasingly important especially for multinationals companies (MNCs). The primary role of an expatriate manager can be conceived as that of a catalyst who secures continuity of MNCs.The main objective for this study is to identify the determinants of expatriates’ job satisfaction in multinational corporations (MNCs). This study examines the relationship between individual-level factor, cross-cultural adjustment and family influences with expatriates’ job satisfaction in host country.The findings revealed that cross-cultural adjustment in host country is the important criteria for expatriates’ job satisfaction.
In Human Resources Development, Job satisfaction levels one of the key areas of assessment of employees. It is difficult to analyze the level of job satisfaction. Job satisfaction refers to one feeling towards ones job. This book brings out some perception of job satisfaction methods in Human Resources Development. It uses to analyze the employee’s satisfaction scale and implement precise policies to Human Resources Development
This project examined the state of furniture industry and trade in Uganda. Specifically looking at the demand-supply side, efforts are made to describe the main key actors in the furniture supply chain, and consumers' feedback about quality delivered.The main objective of the study was to determine the level of consumer satisfaction(utility)achieved by the local producers and establishing what particular furniture attributes consumers consider as important for their satisfaction formation with emphasis on household furniture. The overall goal was to benchmark changes in consumer preferences, emerging consumer segments and estimation of the market share for the local furniture industry so as to improve market targeting and industry positioning which are important aspects in managing stiff competition from furniture imports.
This research shows that satisfied, motivated employees will create higher customer satisfaction and in turn positively influence organizational performance. Convenient work location, working with young people, opportunities for promotion and career prospects, fair salary, good policies, job security and dynamic working environment are few attributes which are critically important from the view point of most of the employees. Job satisfaction among employees is very important for the growth. Job satisfaction refers to a person’s feeling of satisfaction on the job, which act as a motivator to work. Job satisfaction of the employees is of paramount significance for the efficient and successful functioning of the organization. The job satisfaction is linked with motivation, absenteeism and general life satisfaction. All these factors are important for the growth and prosperity of any organization. Study reveals that comprehensive employee satisfaction process can be a key to a more motivated and loyal workforce leading to increased customer satisfaction and overall profitability for the organization.
The customer satisfaction is a big issue and the key of success in every branch of marketing. The work "An Analysis of Customer Satisfaction in Food Retailing" describes the situation in the firm selling foods in detailes. Proposes recommendations for improvement and points out the weaknesses as well as the strengths of smaller retailings and comments their possition in the market full of competition. It is an example of typical and useful survey which could be applied on any type of customer.
In the developing economy like ours, the importance of Human Resource Management has been acknowledged by all especially when optimum utilization of available human resources is the crying need of the day. As a result of the knowledge of this subject has become absolutely necessary. In view of this, the subject has been included in the curriculum of most of the universities and professional institutions. This book is complete in its approach and will provide key insights to professionals engaged in the Human Resource Management. It is designed for M.B.A, B.B.A, and M.Com. Students.
This book tries to connect the successful implementation and operation of the ERP (Enterprise Resource Planning) information systems with people and their characteristics. It examines the human factors that influence ERP user satisfaction. The key findings that were found when analysing the data were that none of the human socio-demographic characteristics do influence ERP user satisfaction. In the current survey was found that perceived usefulness and self-efficacy are the key directors of the ERP user satisfaction. Users that intent to use the ERP system and feel that they are able enough to correspond to whatever it will arise while using the ERP system, these users are the most satisfied. A discussion takes place about how the companies should handle this situation in order to develop the prerequisites for increasing the user satisfaction and the productivity accordingly. Such recommendations should be taking into account from top management in order for organizations to increase their human capital, increase the return on investment (that is made on ERP information systems) and gain competitive advantage.
Internal and external customer-satisfaction and retention have always been important issues for any kind of business venture. There is a positive and significant relationship between customer satisfaction and employee satisfaction; these relationships are positive and statistically and substantively significant. Employee satisfaction is significantly related to service quality and to customer satisfaction, while the later in turn influences firm profitability leading to a satisfaction-quality-profit cycle. It has been long established that organizations with a quality foundation have better leverage to achieve high levels of customer satisfaction, but research has shown that a specific key driver of achieving customer satisfaction is employee satisfaction. The author eruditely illustrates and explains why any organization should make customer satisfaction and employee satisfaction a priority. Benson propound that in a competitive business environment, where the product and service is largely homogeneous, the only competitive advantage a company has its people, their dynamic ideas , solutions generated; and service quality, to achieve best repeat business and customer satisfaction.
Service delivery is one of the pillars identified by WHO 2007 that requires strengthening in health systems.Patient Satisfaction with health care services is of great importance as one way of evaluating service delivery. The methods used may vary depending on the context, patient profile and types of services delivered as perceived by the patient. The patients experiences may yet be influenced by their previous experiences with health care. This needs to be factored in while still incorporating the patients view as a consumer of health services. Many factors need to be taken into consideration when constructing patient satisfaction questionnaires to allow for inclusion of key factors.Cultural sensitivity is one and needs to be addressed.
Despite an increasing number of studies on Job Satisfaction, no unifying work is focused on the measurement of degree of difference in Job Satisfaction in a public sector organization and a private sector organization in Indian context. Employees Job Satisfaction plays a key role in the success of any organization. Extensive literature survey clearly reveals that identified 10 variables are antecedents of job satisfaction. Data were collected from 250 employees consisting of managerial and non-managerial staff from both public sector and private sector organizations. The results revealed that employees in public sector organization have greater degree of Job Satisfaction in comparison to private sector employees. Obtained results were in the line of the formulated hypotheses. In terms of Job Satisfaction; a significant difference is noticed between public sector and private sector organization. As expected, in a broader sense, public sector employees have exhibited higher degree of Job Satisfaction as compared to private sector employees.
There is a wide availability of HIV/AIDS care services in Uganda, including counseling, testing, and treatment. These services are provided by both the public and the private sectors. In 2008, the country had approximately 121,218 people with HIV/AIDS receiving antiretroviral therapy, and the target for the year 2011/12 was to increase this figure. This involves ambitious expansion. Nonetheless, there are few assessments of how the process of scale-up of HIV/AIDS care affects quality, efficiency and cost effectiveness. Quality of care has an important bearing on client satisfaction, a key aspect of health care delivery. Client satisfaction can determine if a client seeks medical advice and care and adheres to prescribed treatment. Dissatisfaction can have terrible consequences, like patients not following treatment regimens. Little information is available on satisfaction among clients who receive HIV/AIDS care in Uganda, comparing public and private health facilities. It was necessary to find out the situation in each, and the perceived quality of care. This study measured client satisfaction in Kabale district where HIV/AIDS prevalence is about 10%.
Effective leadership is said to be key to successful organizations, effective schools and quality education. Due studies abound on leadership in education at various levels, most of which are conceptual, thus calling for some contextual analysis. This studies sought to meet that need by drawing on quantitative techniques to examine leadership styles of Polytechnic Rectors and how they impact teacher job satisfaction. Pearson’s Product Moment Correlation Coefficient and Enter Method Regression Analysis were used to test for significance of the correlation and regression coefficients. Findings revealed that there was a significant relationship between teacher perceptions of the leadership styles of Rectors and job satisfaction at an alpha level of 0.01. Leadership styles predicted 31% of variations in intrinsic job satisfaction and 23% of variations in extrinsic job satisfaction. In the view of the teachers, the Rectors were more concerned about delivery on task and performance compared to the interpersonal aspects of their roles. This work should be useful to school heads, administrators/managers, teachers, educational policy makers, aspiring leaders and many more.
As the population of Ghana continues to grow and ages, improving rehabilitation services of which physiotherapy is a key component will be one of the most important issues facing government in the coming decades. An adequate workforce will be essential in attaining that goal and ways will have to be found to retain rehabilitation professionals and encourage other young ones to opt for such careers. Many health professionals enter their various professions with a sense of mission, a desire to help people and even expectations of job accessibility, economic advantage and professional prestige. However they may not even have a full appreciation of the demands of their future role or an accurate perception of what work in that particular field entails. This present study therefore sought to determine the career aspirations, level of job satisfaction, factors influencing job satisfaction, the association between career aspirations and job satisfaction and factors for attrition from physiotherapy using a 4-part questionnaire.
Making employees emotionally engaged and to derive employees Job satisfaction form the work is key factor any organization. Happy employees are productive employees.” “Happy employees are not productive employees.” We hear these conflicting statements made by HR professionals and managers in organizations. There is confusion and debate among practitioners on the topic of employee attitudes and job satisfaction even at a time when employees are increasingly important for organizational success and competitiveness. Therefore, the purpose of this study is to provide greater under standing of the research on this topic and give recommendations related to the major practitioner knowledge gaps. This provides employees an HR opportunity to contribute to business success, employee satisfaction and performance. Their role and involvement in the job satisfaction activities of the company is crucial to make job satisfaction inclusive and participatory. The business of business is making optimum utilization of resource thereby increasing its profitability and making worthwhile in its existence. This study makes an attempt to examine the job satisfaction initiatives and practice of an Indian.
In today‘s competitive environment delivering high quality service is the key for a sustainable competitive advantage. Customer satisfaction does have a positive effect on an organization‘s profitability. Satisfied customers form the foundation of any successful business because customer satisfaction leads to repeat purchases, brand loyalty, and positive word of mouth. There are numerous studies that have looked at the impact of customer satisfaction on repeat purchases, loyalty and retention. Many researchers point out the fact that satisfied customers share their experiences with other people to the order of perhaps five or six people. On the contrary, dissatisfied customers are more likely to tell another ten people of their experience with product or service. Companies and organizations are facing new conditions of doing business because of the rapid development in technology. The 21st century consumer has seen many technological advances especially in the field of telecommunication and information technology. Globalization and deregulation process have enabled growth and an increase in competition.
Assignment is a crucial topic in commercial law, and this new work by Gregory Tolhurst is the most comprehensive work on the assignment of contractual rights ever published. It seeks to explain the existence, meaning and application of the rules governing the assignment of contractual rights and it does this by reference to the idea that assignments involve transfers. The book is logically structured to follow the issues that arise in planning, drafting and enforcing an assignment, including: - what is meant by 'assignment'; - what is the distinction between legal and equitable assignments; - how an assignable contractual right is identified; - what formalities apply to assignment; and - what rights and remedies are available to the parties to an assignment. The topic of assignment is of such universal importance to commercial lawyers that all practicing lawyers will find this work invaluable. However, the work will also be required reading for academics teaching contract, equity and personal property.
Globalization, liberalization and transition to a free market economy are changing the landscape of Iranian business environment. For example, economic liberalization has facilitated the arrival of Malaysian Car Marketer, Proton, into Iran in collaboration with Zagros-Khodro Company.customer satisfaction is a pre-requisite for the success of any business including automobile marketer. Hence, one of the key challenges of Iranian automobile market for Proton is to know how to attract and retain Iranian costumers by augmenting its service quality.Our study has examined customer satisfaction with respect to service quality of Proton Cars across Iran. We executed our study by employing European customer satisfaction index Model. Data was collected from Iranian customers owning proton cars. Our study offers insightful information for the refinement of serving marketing deliverable for Proton marketers across Iran.
Video multicasting over Wireless Ad hoc Networks (WAHNs) is bandwidth-efficient compared to multiple unicast sessions. However, video multicasting poses great challenges over WAHNs. One main challenge of video multicasting in WAHNs for heterogeneous destinations is the assignment of Video Descriptions (VDs) and the construction of multicast tree. However, the assignment of VDs and the construction of multicast tree can greatly affect user satisfaction (i.e., affect the quality of the received video). In this book, we introduce novel approaches to improve the user satisfaction for a set of heterogeneous multicast destinations. The main idea of our approaches is to employ the independent-description property of Multiple Description Coding (MDC) along with multiple multicast trees. However, many questions are raised: How multiple multicast trees should be constructed? How VDs should be assigned? Is it better to construct multiple multicast trees first and then assign the VDs? Or is it better to assign the VDs first and we then construct multiple multicast trees? Should we perform that in a distributed manner or in a centralized manner?
Assignment Problem is one of the first fundamental problems in the area of combinatorial optimization. Despite its historical roots, the problem has tremendous importance to date, due to its numerous real life applications in like facility location, personnel scheduling, job scheduling, production planning, project assignment, task assignment, time-tabling, vehicle routing, storage space allocation, etc. This book comprises some real life assignment and related problems involving imprecise cost/time parameters. In order to represent those imprecise parameters, interval numbers have been used here as this representation is the best among others. The associated problems have been solved using Genetic Algorithm efficiently. A salient feature of this book is that most of the algorithms have been written in a lucid manner with suitable examples using figures. This book should interest academicians, OR/GA practitioners and executives of different industries and business organizations.
A wireless mesh networks (WMNs) has emerged recently, WMN consist of two types of nodes mesh routers and mesh clients.WMN is dynamically self-organized and self-configured, with the nodes in the network automatically establishing and maintaining mesh connectivity among themselves. Channel assignment is a critical issue in WMN which is the mapping between the available channels and the radios at each node such that the network performance is optimized, and hence the focus of this work along with static channel assignment, multi-radio, multi-channel. Multi-radio MAC can potentially achieve higher network capacity than single-radio MAC. We design and implement a new agent (DSBCA) distributed channel assignment spanner base, the routing protocol Optimize the network performance considering the throughput, end-to-end delay, connectivity and the interference of our channel assignment algorithm. Base on the network simulations NS2.34 on Linux Fedora and our proposed channel assignment algorithm improved the throughput, minimal-connectivity preserving channel assignment algorithm.
The focus area of this paper is on the assignment problem with budget constraints which is one of the application area of combinatorial optimization that operates on the domain of those optimization problems,in which the set of feasible solutions is discrete or can be reduced to discrete,and in which the goal is to find the best solution. It is particularly concerned with solving the unconstrained assignment problems with Hungarian algorithm and the constrained assignment problem by cutting plane or outer linearization algorithm for solving the Lagrangian dual problem in which, at each iteration,the function that approximates the dual function is optimized. The paper is divided in to two chapters. In the first chapter,the classical assignment problem,the problem of finding optimum (minimum or maximum) cost or profit assignment a set of workers or resources to jobs or activities to gather with its mathematical formulation,solution methods and special cases in assignment problems were considered. Under the second chapter, we have considered generalization of the classical assignment problem concerning resource(or budget) constraints, due to the variety of real life problems.
The increasing growth in number of NGOs and the widened scope of its activities is no longer limited only to the execution of the projects but also concerned with raising peoples participation and influencing the decision makers and Government at National and International level.In developing country like India there is no proper system by which technical assistance is provided to the NGOs for its management. Many of these NGOs which promote rural employment, technical education, and services for weaker sections are devoid of a systematic help and guidance from any source, except where they themselves have initiated to hire the experts and pay them for scientific assistance. Realizing the importance to encourage the hard work and dedication of the NGOs,an attempt is made to examine psycho-social profile of NGO employees and thereby facilitate to strengthen the NGO management and improve the employees status in NGOs.The psycho-social wellbeing namely stress and life satisfaction is taken as key variables to explore the extent of stress the NGO employees experience in their individual,group and organization stage and to study the level of life satisfaction they derive from their job.
Banking system plays a pivotal role in the development of the economy of any nation. A good banking sector with a good banking habit can accelerate the pace of development of a country. Banking is one of the key industry in the services' sector and it is indeed, the financial nerve center of the economy. Nowadays, many banks started giving importance to Customers’ Relationship and hence they used all sorts of technologically advanced services and facilities. This has an overwhelming impact on customer’s behavior which causes the customer to be hypersensitive to the quality of service. Customer Service in the banks is a continuing issue. In a deregulated environment, customers’ expectations keep rising, as they look for more convenient and flexible option available to them at competitive rates from many players operating in the field.Therefore this book is an attempt by the author to find Banking Dervice Quality & Customer Satisfaction - A Comparative Study.
The Evil Within: The Assignment – это первое из двух дополнение к The Evil Within, главной героиней которого является Джулия Кидман, напарница детектива Себастьяна Кастелланоса. В этом дополнении игроки получат часть ответов на те вопросы, которые у них остались после финала оригинальной игры.
Customer satisfaction is moving towards the target where customer expectations and performance standards are continuously changing with the competitors also meeting or exceeding customer requirements. The newspapers have been playing an important role in the communication department and improvement of English language and disseminating the information quickly and accurately, its services to the society is wonderful and splendid. The Newspapers can do some modification definitely to capture good share of the market in the industry. Today print media is becoming increasingly expensive activity so; the key spotlight of the work is to find out which newspaper is having more impact on the readers in receiving the information quickly and accurately and to know how newspaper has become more a customized product in order to reach the different segments of the society. It also aims to understand reader’s expectation towards improving the quality and benefits of the newspaper.
In this book we consider the Frequency Assignment Problem, where the objective is to minimize the cost due to interference arising in a solution. We use a quadratic 0-1 integer programming formulation of the problem as a basis to derive new lower bounds and problem reduction rules. A tree search algorithm that uses the lower bounds and dominance criteria is also presented. Computational results are shown on standard benchmark instances from the literature.
Effective channel management needs lot of planning, monitoring and controlling activities so that goods are distributed at the minimum possible cost, with right quality and minimum transit time with least or possibly no damage to the product, packaging, labeling for onward supply to the end-users. The management of channel parametres is conceived to be service related and efficient handling of these parameters enhances the channel satisfaction. The book identifies a long chain of intermediaries involved in the entire channel of the pharmaceutical and consumer goods industry, who operate under certain motives. In order to satisfy and meet the objectivity of sustenance at each level of these channel members, the book focuses on key parametres associated with distribution of products in the channels and attempts to draw an analogy to understand the satisfaction / dissatisfaction indices across the industries. The book also attempts to catch up with the market dynamics and to come up with a Dealer Satisfaction Index Matrix for the pharmaceutical and consumer goods industry.
This book contains a good literature survey of various mathematical models and routing & wavelengths assignment algorithms in WDM optical networks. Some of the new algorithms for optimization of blocking probability have aslo been covered. This book is good for researchers who are working on optical networks and advancements in fiber optics communication. Mathematical models covered in this book are simple and easy to implement. A good number of routing and wavelength assignment algorithms have also been covered in this book which can be used to reduce blocking probability of the optical network. This book can be very helpful to the research scholars.